We are looking for a smart, creative, and resourceful person to fill our Senior Customer Success Analyst position. This position will provide quality, professional product support to energyOrbit customers that result in a high degree of customer satisfaction. This position includes assessing, documenting, and resolving various customer issues with our product, as well as managing other less experienced team members. This person will respond to both routine and more complex inquiries of a technical nature and handle problem resolutions.
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energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.