Project Manager/ Business Analyst

Company Description

We serve an expanding market, presently commanding $10BB per year. After nearly nine years in business, energyOrbit is proud to maintain 100% customer referenceability. energyOrbit provides the leading DSM Operations Platform for utilities and energy efficiency program implementers. Exclusively focused on cloud-based DSM solutions, energyOrbit is deployed with leading utilities across North America such as PG&E, Con Edison, Commonwealth Edison and Xcel Energy. The solution empowers our customers to reach targeted energy savings goals with proven low overhead; up to 65% improvement and gained operational efficiency. energyOrbit empowers utilities to deploy custom DSM programs in hours, scale projects efficiently, and manage utility customer relationships, partners, and internal communications seamlessly. Utilities using energyOrbit can also lower program costs while increasing processing speed and customer satisfaction. energyOrbit provides comprehensive visibility across all DSM programs and 3rd party implementers. Powered on the salesforce.com cloud platform, hardware and infrastructure costs are eliminated and salesforce.com CRM integrates seamlessly into energyOrbit.

Overall Responsibility

There are two distinct roles of this position: (1) Project Manager and (2) Business Analyst. These responsibilities can overlap and intertwine on particular engagements, depending upon the specific requirements of a project. The specific expectations of each individual will be communicated by their manager, and will depend upon the level of responsibility assigned.

Since the energyOrbit solution is built upon the Salesforce.com (SF) platform, it is necessary that the people that fill this position possess a high level of understanding and knowledge of Salesforce native functionality. This understanding can be obtained in a number of ways, including SF formal training, experience in implementing SF-based solutions and, in the case of project managers, managing an implementation project of a SF-based solution. SF Administrator or Architect certification is not required, but highly desirable.

Project Management Responsibilities

• Manage the overall client relationship, have full command of the client, and demonstrate respect and responsiveness to client needs
• Ensure operational success and execution by establishing and managing project governance and communication
• Actively participate on client engagement steering and project committees
• Drive implementations of the energyOrbit solution. Monitor and manage project financials, scope, and schedule to ensure assigned client projects stay on track
• Act as an escalation point for risks and issues to the project team and client management; expedite and ensure prompt resolution of issues through collaboration and executive engagement
• Manage support for high visibility and strategic accounts to ensure customer satisfaction targets are met, while managing within contracted support commitments
• Establish strong relationships with Sales, Development and other internal resources as appropriate

Business Analyst Responsibilities

• Manage/execute collection of business requirements and business needs and proactively define and maintain scope
• Manage/execute the installation and configuration of the energyOrbit solution through best practices
• Interact with members of the development team, providing technical specifications, offering guidance, and removing roadblocks
• Execute/support project management tasks as assigned by the project manager
• Create and maintain documentation on processes, policies, and application configuration and user support materials.
• Provide ongoing support to clients as required

We take care of our employees (we are all employees):

1. Positive, can-do culture
2. Work / life balance (you will be working primarily from your home office)
3. Vacation days (PTO)
4. Team building events
5. Comprehensive healthcare coverage
6. 401K

Please follow this link to apply.