In recent years, an array of state mandates, budget restrictions, and other consequential factors have led utilities to outsource important areas of their operations.
Application Management Services (AMS) enables energyOrbit’s customers to leverage our team’s expertise to manage key service areas for large-scale energy efficiency program deployment, including system maintenance, routine enhancements, real-time troubleshooting, data manipulation, reporting, and technical support. Find Out More.
Designing and implementing an energy efficiency program from the ground up goes beyond incorporating and managing software solutions. These programs can be large undertakings requiring skilled personnel to help successfully achieve rapid deployments.
energyOrbit understands the complexities of implementing energy efficiency programs from the perspective of both the end-customer and the utility or program administrator. While utilities can still opt to fully manage the energyOrbit platform internally and independently, AMS is ideal for those with resource constraints, or with large deployments that may otherwise require additional staffing.
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Provide technical support, custom reporting, and other personalized solutions to help energy efficiency programs run more smoothly
Free up program administrators to focus on achieving program savings goals
Assist in or even take on day-to-day maintenance and support
Quickly respond to specific questions about setup of energyOrbit-specific objects and relationships
Provide notes review and planning for energyOrbit releases
Install new versions of energyOrbit
Maintain standard automated energyOrbit system health checks
Provide support for integrations created by energyOrbit with external systems
Perform sandbox refreshes and assist in performing regression testing of new versions in sandbox
Perform routine maintenance of security configurations
Perform routine maintenance of project import templates
Install and maintain other third-party software
Create/edit workflow rules
Create/edit validation rules
Create/edit Salesforce reports
Modify email templates
Modify existing programs and measures
Provide support and guidance for implementing new and revised measures
En masse data loads, exports, and updates
Individual data changes or corrections
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energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.