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energyOrbit Application Management Services (AMS)

In recent years, an array of state mandates, budget restrictions, and other consequential factors have led utilities to outsource important areas of their operations.

Application Management Services (AMS) enables energyOrbit’s customers to leverage our team’s expertise to manage key service areas for large-scale energy efficiency program deployment, including system maintenance, routine enhancements, real-time troubleshooting, data manipulation, reporting, and technical support. Find Out More.

Designing and implementing an energy efficiency program from the ground up goes beyond incorporating and managing software solutions. These programs can be large undertakings requiring skilled personnel to help successfully achieve rapid deployments.

energyOrbit understands the complexities of implementing energy efficiency programs from the perspective of both the end-customer and the utility or program administrator. While utilities can still opt to fully manage the energyOrbit platform internally and independently, AMS is ideal for those with resource constraints, or with large deployments that may otherwise require additional staffing.

For More Information or Demo Contact Us

Key Features of AMS:

Provide technical support, custom reporting, and other personalized solutions to help energy efficiency programs run more smoothly

Free up program administrators to focus on achieving program savings goals

Assist in or even take on day-to-day maintenance and support

How AMS Help Customers:

Train Internal Teams and Prioritize Requirements

Quickly respond to specific questions about setup of energyOrbit-specific objects and relationships

Provide notes review and planning for energyOrbit releases

Deliver System Maintenance

Install new versions of energyOrbit

Maintain standard automated energyOrbit system health checks

Provide support for integrations created by energyOrbit with external systems

Perform sandbox refreshes and assist in performing regression testing of new versions in sandbox

Perform routine maintenance of security configurations

Perform routine maintenance of project import templates

Install and maintain other third-party software

Perform Routine Enhancements

Create/edit workflow rules

Create/edit validation rules

Create/edit Salesforce reports

Modify email templates

Modify existing programs and measures

Provide support and guidance for implementing new and revised measures

Implement Routine Data Manipulation

En masse data loads, exports, and updates

Individual data changes or corrections

For More Information or Demo Contact Us

News & Announcements

March 2, 2022 - Renewables top 2022 emerging energy industry predictions, energyOrbit

February 28, 2022 - EfficiencyOne Streamlines Customer Services Programs to Build out Energy Conservation

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energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.

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