We are looking for a smart, creative, and resourceful person to help fulfill our Application Management Engineer position. This position will provide quality, professional product administration and support to the energyOrbit customers that results in a high degree of Customer Satisfaction. This position includes ongoing management of the energyOrbit solution in certain customers’ production environments, as well as assessing, documenting and resolving basic customer issues. This person will respond to routine inquiries of a technical nature and handle problem resolutions that may require follow-up and/or escalation to resources with a higher level of expertise.
energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.