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Application Management Engineer

Position Description

We are looking for a smart, creative, and resourceful person to help fulfill our Application Management Engineer position. This position will provide quality, professional product administration and support to the energyOrbit customers that results in a high degree of Customer Satisfaction. This position includes ongoing management of the energyOrbit solution in certain customers’ production environments, as well as assessing, documenting and resolving basic customer issues. This person will respond to routine inquiries of a technical nature and handle problem resolutions that may require follow-up and/or escalation to resources with a higher level of expertise.

Responsibilities

  • Perform ongoing routine and ad hoc energyOrbit management tasks on behalf of customers
  • Provide ongoing support to customers
  • Act as an internal advocate, triaging and resolving customer issues on the energyOrbit Platform
  • Identify, assess criticality, and prioritize issues as they come in
  • Monitor, document, and manage the resolution process in a timely manner, while effectively communicating status to the customer to maintain a high rate of satisfaction
  • Actively strive to support SLAs
  • Perform other duties and responsibilities as assigned
  • Do all of the above while meeting or exceeding current high rates of customer satisfaction

Qualifications Desired

  • 2-3 years of Helpdesk/Call Center or system administration experience preferred
  • Exceptional customer service skills
  • 2-3 years of hands-on Salesforce administration and configuration experience
  • Strong problem-solving/troubleshooting skills
  • Maniacal attention to detail and process
  • Professional and effective communications skills – both verbal and written
  • Effective multitasking/organizational skills
  • Ability to work autonomously, as well as with a team
  • Ability to understand and articulate technical concepts and derive solutions
  • Positive, customer-obsessed attitude and solution-oriented outlook

We take care of our employees (we are all employees):

  1. Positive, can-do culture
  2. Work / life balance (you will be working primarily from your home office)
  3. Vacation days (PTO)
  4. Team building events
  5. Comprehensive healthcare coverage
  6. 401K

Please follow this link to apply.

News & Announcements

February 27 - March 2, 2023 – energyOrbit will be at booth #205 for the AESP Annual Conference in New Orleans.

June 28, 2022 - Case Study: EfficiencyOne (Nova Scotia, Canada) Streamlines Customer Services Programs to Build Out Energy Conservation and Low-Carbon Solutions Offerings

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energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.

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