As previously noted in other sections of this website, energyOrbit is powered on the global-leading Force.com Cloud computing platform from salesforce.com. Cloud computing has dramatically changed how applications are built, run and used to substantially reduce costs and eradicate complexities. Cloud computing applications-like energyOrbit-are accessed over a secure Internet browser connection. Other than a computing device with browser connectivity, no hardware or physical infrastructure is required.
We often hear concerns over the robustness of Cloud computing security architecture, and we wish to dispel all concerns. Plugged natively into our Cloud platform provider, energyOrbit's clients enjoy cutting-edge security infrastructure at the application (the product) and data centers at the physical and logical levels.
Utility operations that still have client-server architecture in place are burdened both with infrastructure upkeep as well as the never-ending burden of maintaining iron-clad security to protect customer information and to answer to regulatory requirements. With energyOrbit deployed, your DSM operations security needs are covered.
Please refer to this webpage for more information on salesforce.com Cloud platform security.
Through security interfaces in the product, the utility's trained system administrator will be able to maintain your organization's security requirements. Of course, as part of our deliverables to you, we will implement the initial required security plan for you. The environment allows you to control user (or user group) access at the user profile, record and field levels.
Probably the most telling testament to the trust that our customers have in our product security is the fact that some our customers share an energyOrbit instance to collaborate on a program's implementation. Set up properly, customers know that even though they are able to share measures and other calculation drivers, the utility customer information is properly segregated and protected. Groups of utilities share an environment to implement programs under the umbrella of Joint Action Agencies. Generator and Transmitters (G&Ts) provide an environment for their member utilities to implement their energy efficiency programs. IOUs make energyOrbit available to their partner network. Program administrators operate across many utilities when managing statewide programs.
The importance of system availability is paramount. Salesforce.com prides itself on its stunning system uptime statistics. There is full transparency into the health and availability of the platform. Please visit this page to see the current status of salesforce.com North America Instances.
energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.