Albuquerque, NM, July 18, 2017 - In an effort to automate and streamline their energy efficiency programs among their 500,000 customers, Public Service Company of New Mexico (PNM), New Mexico's largest energy provider, has tapped the Demand Side Management (DSM) platform from energyOrbit to implement a unified method for reporting its energy efficiency activities. PNM can utilize the energyOrbit DSM operations platform to streamline and report energy efficiency and rebate programs offered to its customers.
"One of our core missions is to ensure our clients can move away from non-collaborative, static business solutions and realize significant productivity gains by switching to a collaborative, customer engagement enhancing solution," says Udi Merhav, CEO of energyOrbit. "We are certain that by adopting the energyOrbit solution, PNM will be able to more efficiently run its DSM operations as well as have more touchpoints to engage and provide value to its members."
By leveraging the energyOrbit platform, PNM will be able to make informed decisions which allow for more effective management of their projects. The platform allows seamless access to multiple parties or outside sources to submit their information electronically, all in one place.
Setup and configuration of the energyOrbit platform can be accomplished quickly and easily suits and suits both small and large energy efficiency programs. It can also be scaled up to service substantial program growth and expansion. The cloud-based platform helps to increase worker productivity for IT teams and can empower DSM program managers with the proper tools and information to carry out their objectives.
By engaging with energyOrbit, similar utilities have achieved improved efficiency and DSM operational savings by up to 75 percent. Powered on the Salesforce platform, the energyOrbit customer engagement solution is designed to provide an integrated user experience to streamline energy audits and free up administrator workloads, resulting in greater administrative focus on program strategy and implementation. The system is routinely upgraded with the latest in energy efficiency and DSM standards and best practices to keep users ahead of the curve in DSM program management.
In the last 18 months, energyOrbit reports it has aided five of the 15 largest investor-owned utilities in North America, as well as public utilities & cooperatives and third-party implementers in collectively reducing 5.617 GW of peak demand through its automated customer engagement and operational management cloud software platform (infographic). The award-winning platform has also seen a 58 percent increase in the amount of total energy savings achieved on the platform in the past 18 months to a total of 13.245 TWh; an amount equivalent to what two million solar powered homes could generate in the Los Angeles Basin. Through the execution of energy efficiency programs through the energyOrbit platform 6.8 million tons of CO2 emissions have been avoided since 2007, enough to fill 1,151 Empire State Buildings (for more view Infographic).
PNM is the largest utility provider in New Mexico. It serves more than 500,000 residential and business customers in the Albuquerque Metro area, as well as Santa Fe, Las Vegas, Silver City, Deming, Ruidoso, Lordsburg, Deming, Alamogordo and in eight tribal communities around the state.
Founded in 2007 and based in San Francisco, California, energyOrbit is the market leading solution for cloud Demand-Side Management operations. energyOrbit is deployed with leading utilities and third-party implementers across North America, enabling customers to realize an average of 65 percent improved efficiency and operational savings in their DSM operations. energyOrbit empowers utilities to deploy DSM programs in hours, scale programs and portfolios efficiently, and to streamline utility customer relationships, partners, and internal communications seamlessly.
As of 2016, energyOrbit has helped utilities and third-party implementers collectively manage more than 13.245 TWh of electricity savings. Additionally, 5,617 MW of peak demand has been reduced by efficiency measures tracked by energyOrbit. More than $1.6 billion in incentive dollars managed and prepared for payment. For more information on energyOrbit please visit www.energy-orbit.com and follow up on Twitter (@energyOrbit) and on LinkedIn (www.linkedin.com/company/energyorbit-formerly-crmorbit-).
Technica Communications for energyOrbit
Lisa Ann Pinkerton
Thu, Jan 23, 2020, 11:00 AM – 12:00 PM PST - Lincoln Electric Service and energyOrbit Webinar: "How Munis and Co-Ops Can Accelerate Customer Engagement with 3rd Party Trade Allies"
February 17-20, 2020 - Join energyOrbit at the 30th Annual AESP Conference & Expo in Anaheim, California
energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.