Enhanced Customer Engagement Solution Delivers New Opportunities for Utilities
energyOrbit Marketplace streamlines customer and trade ally program participation through an intuitive e-commerce shopping experience. Improve customer engagement, eliminate paperwork and accelerate rebate fulfillment. The state-of-the-art e-commerce platform makes it easy for trade allies/contractors to gain deeper and more accurate insight into their program project pipeline. Utility customers are empowered to more easily find and participate in energy efficiency programs offered by multiple providers in one user interface, regardless of service territory or fuel type. energyOrbit Marketplace eliminates paperwork and data entry for DSM team members. A single application for all energy efficiency measure streamlines the process, while still allowing for accurate internal tracking of disparate DSM programs.
Search and browse a list of applicable measures and eligibility without initially needing to login. Searches are preserved and are carried over upon logging in to complete transaction
User-friendly search and browse functionality allows users to easily locate applicable and eligible measures they are interested in including the ability to view photos and other content to aid decision making
Energy savings shopping cart tracks the number of energy efficiency measures and amount of incentives as they are selected. No login required for using the shopping cart feature
Users are prompted for additional relevant information to help complete an application based on the measures added to their cart
Search and filter options allow for complete and customized browsing of all eligible energy efficiency opportunities regardless of program provider
Customers that are being served by multiple utilities can find and apply for mixed fuel incentives
Improve the delivery of incentive payments to customers and decrease the rate of application flaws
Through intrinsic responsive design architecture, interface may be rendered on smartphones and tablets when in the field
Handles interactions between multiple collaborating parties including utilities/program administrators, trade allies/ contractors and customers
Program administrators have transparent line of sight to the customer actions in the energyOrbit Marketplace and can intervene and quickly respond
Understand exactly what users are doing in the energyOrbit Marketplace, such as where they abandon their carts or what measures they considered but did not take further action
Application information is auto populated from user account and project profile information, mitigating manual data input
energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.