San Francisco, CA, April 6, 2018 - Understanding the necessity of a streamlined online shopping experience for energy efficiency (EE) and rebate customers, demand-side management (DSM) energyOrbit has launched the energyOrbit Marketplace portal for selecting and applying for products and incentives in one centralized platform. The energyOrbit Marketplace, which is housed and powered on the Salesforce cloud platform, combines and simplifies the application process for all EE/DSM offers from utilities and program administrators into one single platform, making it accessible to any customer and service providers in any utility territory or on a statewide basis.
The platform is designed to increase customer participation in EE/DSM programs and increase program administrator productivity. It removes a variety of barriers in the application process, eliminates the need for paper and PDF submission, and digitizes the entire process.
"The energyOrbit Marketplace was created to combat the issue of both 'form fatigue' and the disjointed nature of current EE programs," said Udi Merhav, CEO of energyOrbit. "By giving those in the C&I industry, tasked with applying for energy efficiency rebates and incentives, we are giving them a shopping-like experience while also giving utilities and program administrators the ability to fully utilize budgets and reach energy efficiency targets faster with less overhead."
The energyOrbit Marketplace also enhances customer engagement opportunities through simplified collaboration in the EE eco-system. This new process gives control to the customers, allowing them to instantly find which programs they are eligible for and sparing them the burden of a laborious research.
"Despite more states pushing for more energy efficiency agendas, inadequate participation levels leave allocated budgets unused, and customers continuing to use energy inefficiently," continued Merhav. "Instead of applications that are costly and time-consuming for all parties, utilities are finding that customers want a familiar "Amazon-style" shopping cart experience. The utility industry owes it to their customers to provide that same level of customer experience for energy efficiency and Demand Side Management programs. We are pleased to offer this solution which offers a brand new layer of visibility and functionality to the DSM sector that’s never been seen before."
Through the energyOrbit Marketplace, any customer can search for any eligible programs and energy efficiency products, whether their project is new construction or a retrofit. They can also search for two fuel types at once, such as electricity and gas, without starting a new search or having to double enter their information. Customers also have the option to shop and view what is in their shopping cart without having to log in; this gives them the opportunity to see what incentive programs they would like to apply for before they decide to register. Other key features include user-friendly search and browse functionality, listing all measures in a single tree-like list, a real-time tracker that showcases the number of measures and incentives collected and robust analytical features for convenient data mining.
Founded in 2007 and based in San Francisco, California, energyOrbit is the market leading solution for cloud energy efficiency and Demand-Side Management operations. energyOrbit is deployed with leading utilities and third-party implementers across North America, enabling customers to realize an average of 75 percent improved efficiency and operational savings in their DSM operations. energyOrbit empowers utilities to deploy DSM programs in hours, scale programs and portfolios efficiently, and to streamline utility customer relationships, partners, and internal communications seamlessly.
As of 2016, energyOrbit has helped utilities and third-party implementers collectively manage more than 13.245 TWh of electricity savings. Additionally, 5,617 MW of peak demand has been reduced by efficiency measures tracked by energyOrbit. More than $1.6 billion in incentive dollars managed and prepared for payment. For more information on energyOrbit please visit www.energy-orbit.com and follow up on Twitter (@energyOrbit) and on LinkedIn (www.linkedin.com/company/energyorbit-formerly-crmorbit-).
Technica Communications for energyOrbit
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energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.