Since 2007, energyOrbit has been successfully used by a variety of DSM/EE organizations across the nation. To be sure, each organization has its intrinsic needs for carrying out business operations. The need for fitting the solution to a specific environment becomes more apparent when DSM organizations have deeper differences in business characteristics and cultural attributes. To this end, energyOrbit has been successfully deployed to track DSM programs at the following types of vertically integrated organizations:
energyOrbit is successfully deployed with some of the largest IOUs in the nation. These organizations serve millions of customers and manage very large DSM budgets for the implementation of energy efficiency programs. Regulatory bodies have significant utility energy efficiency program design and implementation oversight responsibilities, and utilities are expected to achieve the mandated (and increasingly more aggressive) energy savings goals both for electricity and therms; energyOrbit helps IOUs achieve these goals. As noted in the Solutions page of this website, energyOrbit can also help organizations with water conservation and Demand Response programs. energyOrbit also serves program administrators in the same fashion as IOUs except for the added complexity that these programs serve customers of multiple utilities.
energyOrbit has been deployed and is being successfully used at dozens of public utilities across the nation. The solution is suitable for individual public entities as well for groups of entities, such as public utilities collaborating through a Joint Action Agency and/or State Associations. A collaborative environment, as such, does not come at the expense of security. Groups of utilities are able to access a single platform and tap into common resources without compromising the security and privacy of customer information. Please visit the Security webpage for more information.
Unlike IOUs, public entities typically have to answer to the City Council or other local governing bodies. In recent years, however, more states are requiring that public entities develop energy efficiency programs and report their energy savings to the Public Utility Commission (or Public Service Commission). This is introducing to the public sector regulatory requirements and expectations of energy savings levels that may be challenging to municipalities and public utilities districts. energyOrbit is helping public entities face this challenge.
Public entities may have similar requirements to those of IOUs; however, currently, DSM operations in the public sector are typically less complex. For example, most public utilities are still implementing prescriptive measures (deemed). To serve their customers with broader energy efficiency programs, calculated (or custom) measures are making their way into the public sector as well. More utilities are finding that in order to achieve the mandated energy savings goals and meet the needs of their customers, they have to go beyond just prescriptive measures. Whatever your public utility's DSM operational needs are, energyOrbit is here to help.
As is the case in the public utility sector, energyOrbit has been deployed and is being successfully used at dozens of cooperatives. The solution is suitable for individual member cooperatives as well as Generation and Transmission utilities (G&Ts). Please visit the Case Studies webpage to read about energyOrbit deployment at a G&T.
A collaborative environment does not come at the expense of security. Groups of utilities are able to access a single platform and tap into common resources without compromising the security and privacy of customer information. Please visit the Security webpage for more information.
energyOrbit can be used by third-party implementers that are implementing single programs or an entire portfolio of programs for the utility. Our tool provides Implementers with a powerful reporting tool, quickly set up to meet fast start up times, and customizable over time, as rebates change, eligibility rules are enhanced and eligible products are expanded / contracted. energyOrbit also enables Implementers to offer their utility real time, granular (and easy to navigate) reports.
These implementers are required to provide the utility with detail and up-to-date program progress reports on individual programs, customer participation and incentives paid sorted by customer segments, rate classifications and customer type. These reports are needed by the utility to track program and energy savings progress and to meet the regulatory reporting requirements. energyOrbit reporting can be tailored to meet all of these tracking and reporting requirements in a seamless fashion.
energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.