SAN FRANCISCO — February 10, 2015 — energyOrbit, a leading Demand Side Management (DSM) operations platform, today announced the successful deployment of its solution for Con Edison, the New York-based utility. The energyOrbit platform consists of a comprehensive customer relationship and project management system which encompasses customer engagement and acquisition through program tracking and reporting.
"We looked at different options and decided that energyOrbit's cloud-based solution would be best for helping us perform the important functions we need to do in our demand management programs," said Vicki Kuo, section manager for Customer Technology Solutions at Con Edison. "We can get to the information we need easily and quickly, which is essential for providing our customers with the best service possible."
Con Edison is one of many utilities and energy efficiency implementers that use energyOrbit to manage their energy efficiency and demand management programs.
"We are delighted that Con Edison has adopted our solution to help achieve its demand management program goals. We are committed to Con Edison’s success, and are deeply engaged with the Con Edison team to assure both immediate and long-term success as they add additional programs to the platform," said Udi Merhav, Founder and President of energyOrbit. "This project carries special weight in the industry as it squarely reflects the increasingly pervasive view of treating energy efficiency and demand management as a resource on par with new or existing generation, transmission and distribution capabilities."
energyOrbit is the leading DSM Operations Platform for the utility sector. The energyOrbit cloud-based solution streamlines energy efficiency programs and customer relationship management. Powered by Force.com, the leading cloud-enablement platform from salesforce.com, energyOrbit is deployed across North America with leading utilities and third party implementers. This empowers DSM managers to increase DSM portfolio visibility, collaborate better with trade allies and gain closer connection to customers. For more information, visit: http://www.energy-orbit.com.
About Con Edison:
Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation's largest investor-owned energy companies, with approximately $12 billion in annual revenues, and $41 billion in assets. The utility provides electric, gas and steam service to more than three million customers in New York City and Westchester County, New York. For additional financial, operations and customer service information, visit us on the web at www.conEd.com, for demand side management programs at www.coned.com/energyefficiency and on Twitter and Facebook.
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energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.