Prior to 2007, the few DSM/EE operations solutions that were available in the marketplace were developed internally out of necessity by energy efficiency implementation firms to allow them to carry out their operations vis a vis their specific utility customers. These organizations are inherently not software firms. Some of these firms decided to commercialize these products in an attempt to offer solutions to the DSM/EE marketplace at large. These solutions were developed for specific scenarios without an original vision toward a true product offering that would be flexible enough to accommodate the multitude of variables that are intrinsic to the DSM/EE landscape. energyOrbit saw this opportunity in 2007, and since then, we have developed and deployed a Cloud software solution that has all the tenets of an "off the shelf" product.
energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.